No Thanks

FAQ



What payment methods does Fil De Vie accept?

We accept Visa, MasterCard, American Express and Pay Pal.

What if I have a question about my order?

Please drop us a line at info@fildevie.com We're here to answer your questions about existing orders, shipping, and returns Monday through Friday, between 9:00 a.m. and 6:00 p.m. EST. 

Does Fil De Vie ship to countries other than the United States?

We ship to more than 100 countries using UPS Worldwide Expedited service, with delivery within two to five business days. International shipping rates vary by country and range from approximately $35 to $50. To see the shipping cost for your order, place items in your bag and begin the checkout process: add your billing and shipping information and continue to the next step to view your shipping cost. 

What about fees, taxes, and/or duties for international orders?

International orders are subject to duties and taxes determined by the country to which they are shipped. These fees are the responsibility of the recipient to pay upon delivery. Orders refused at the point of delivery will incur return shipping charges as well as a restocking fee equivalent to the duties and taxes levied upon the original shipment.

We are required by law to list directly on the package the full retail value of items ordered and contained therein. We cannot mark any package as a gift to avoid customs and duties fees. On rare occasions, customs agents may delay the delivery of, open, and/or examine the contents of packages at their discretion. For more information on customs fees and procedures, please contact your local customs office. 

What is Fil De Vie’s holiday shipping schedule?

For U.S. delivery by Christmas, orders must be placed by 2 p.m. ET on December 18th (via two-day air) or by 2 p.m. ET on December 19th (via next-day air).

What is Fil de Vie’s return policy?

At this time, Fil De Vie will accept returns within 48 hours of delivery if you receive a defective or damaged item and you contact us immediately at returns@fildevie.com, in the case of damage incurred during shipment, we must be notified within 48 hours of delivery in order to initiate the return process. If your purchase becomes faulty within 30 days of the purchase date, please contact returns@fildevie.com for review, including your order number and purchase date, a detailed description of the damage, and photos.

All items must be accompanied by their original packaging, such as boxes, hangers, and garment bags.
For an item to be eligible for return or exchange:

  • It must be unused, unworn, unwashed, and undamaged.
  • It must have all original tags attached.

How do I return an item to Fil De Vie?

  • Request a Return Authorization (RA) number by emailing returns@fildevie.com with your order number, the name of the item(s) you would like to return, and the reason why the item(s) did not work out.
  • After receiving your RA number, note it below along with the return code(s) for the returned item(s). If your order was shipped to a U.S. address, you’ll receive a pre-paid UPS return label via email.
  • Re­package the item(s) you would like to return.
  • Leave your return shipment at a UPS drop-off location.

We’ll let you know as soon as we’ve received your return and processed your refund. It may take up to 14 business days from the date we process your refund for it to reflect on your original form of payment.

What is the charge for return shipping?

For orders shipped within the United States, return shipping is free for all items purchased at full price if returned within 48 hours of receipt of delivery with the prepaid UPS label provided. 

What about returns for international orders?

The above return policy applies to international orders, with the following adjustments:

  • Fil De Vie will accept returns with 48 hours of delivery if you receive a defective or damaged item and you contact us immediately at returns@fildevie.com
  • Return shipping fees are the responsibility of the customer.
  • We cannot refund duties and taxes paid to clear customs.

How does the pre-order process work?

Select items are available for pre-order and are marked accordingly. Upon placing a pre-orderable item in your bag, you will see the item’s expected ship date. Pre-orders require a 50% deposit at the time of purchase. When the item is ready to ship, the balance due will be charged to your card. Once the payment is processed, you will receive an email with tracking information for the shipment. Any other (non-pre-order) items in your order will ship separately.

What if I’ve made it to the end of this page and still have a question? 

Please contact us at info@fildevie.com